Website Privacy Statement

Attend Care Pty Ltd
ABN: 75 666 897 516
ACN: 666 897 516
Effective date: 1 August 2026
Version: 2.0
Next review date: 31 July 2027

1. Purpose

Attend Care Pty Ltd, referred to in this Website Privacy Statement as “Attend Care”, “we”, “us” or “our”, respects your privacy and is committed to protecting the personal information collected through our website at https://attendcare.com.au/.

This Website Privacy Statement explains how we collect, hold, use and disclose personal information obtained through our website, website forms, cookies, analytics tools, newsletter subscriptions and other online interactions.

This statement applies to website visitors, prospective participants, family members, nominees, guardians, support coordinators, referrers, healthcare professionals, job applicants and other people who communicate with us through the website.

This statement does not replace Attend Care’s internal Privacy and Confidentiality Policy or other policies governing information collected during the delivery of NDIS supports and services.

2. Our privacy obligations

Attend Care manages personal information in accordance with applicable Australian privacy requirements, including:

• the Privacy Act 1988 (Cth);
• the Australian Privacy Principles;
• the Health Records Act 2001 (Vic), where health information is collected;
• the Spam Act 2003 (Cth);
• applicable National Disability Insurance Scheme legislation, rules and standards; and
• other applicable Commonwealth, state and territory laws.

As a registered NDIS provider, Attend Care recognises each participant’s right to privacy, dignity, choice and control.

3. What personal information we collect through the website

The personal information collected depends on how you interact with the website. It may include:

• your name;
• telephone or mobile number;
• email address;
• residential or postal address;
• details provided in an enquiry, contact or referral form;
• information about your interest in Attend Care’s services;
• information about an NDIS participant where submitted by the participant or an authorised representative;
• NDIS plan or funding information voluntarily provided through a website enquiry;
• details of a family member, nominee, guardian, support coordinator, referrer or healthcare professional;
• communication preferences;
• newsletter subscription details;
• job application information, including employment history, qualifications, experience, curriculum vitae, cover letter and referees;
• information about your right to work in Australia;
• information generated through your use of our website, including your Internet Protocol address, browser type, device information, pages viewed, links selected and the date and time of your visit; and
• any other information you voluntarily provide through the website.

4. Sensitive and health information

Some website enquiries or referrals may contain sensitive information or health information, including information about disability, medical conditions, support needs, cultural background or personal circumstances.

We only collect sensitive and health information through the website where:

• it is reasonably necessary for our functions or activities;
• you have consented to the collection;
• the information has been provided by an authorised representative; or
• the collection is otherwise required or permitted by law.

You should avoid submitting detailed medical records, clinical reports or other sensitive information through a general website contact form unless the information is reasonably necessary for your enquiry and you are authorised to provide it.

Where more detailed information is required, Attend Care may provide an alternative secure method for supplying that information.

5. How we collect information

We may collect personal information when you:

• complete a contact, enquiry, registration or referral form;
• ask us to contact you;
• subscribe to a newsletter or mailing list;
• apply for a position or express interest in employment;
• communicate with us by email, telephone, WhatsApp or another linked communication channel;
• schedule a callback or appointment through a linked booking service;
• interact with embedded website tools or plugins;
• browse or otherwise use the website; or
• follow a link from the website to another Attend Care communication platform.

We may also receive website-related information from an authorised representative, family member, guardian, nominee, support coordinator, referrer, healthcare professional, recruitment provider or related service provider.

If you provide personal information about another person, you must be authorised to provide it and, where appropriate, make that person aware of this Website Privacy Statement.

6. Why we collect and use personal information

We may collect and use website information to:

• respond to enquiries and requests for information;
• assess whether Attend Care’s services may be suitable for a prospective participant;
• contact prospective participants or their authorised representatives;
• process and respond to referrals;
• arrange consultations, appointments or callbacks;
• communicate with support coordinators, referrers and healthcare professionals;
• process job applications and employment enquiries;
• manage newsletter subscriptions and marketing preferences;
• send service information, updates and communications where permitted;
• administer and improve the website;
• understand how visitors use the website;
• maintain website security and prevent fraud, misuse or unauthorised access;
• comply with our legal, regulatory and reporting obligations;
• manage complaints and feedback; and
• establish, exercise or defend legal claims.

We will not use sensitive or health information for direct marketing without the consent or other legal authority required by law.

7. Consequences of not providing information

You are not required to provide personal information simply to browse the public areas of our website.

If you do not provide information requested in a website form, Attend Care may be unable to:

• respond fully to your enquiry;
• determine whether our services may be suitable;
• process a referral;
• arrange a callback or consultation;
• consider an employment application; or
• provide requested information or communications.

8. Disclosure of personal information

We may disclose website information, where reasonably necessary, to:

• authorised Attend Care directors, employees and contractors;
• an NDIS participant’s authorised nominee, guardian or representative;
• support coordinators, plan managers, healthcare professionals and other service providers involved in responding to an authorised enquiry or referral;
• our parent company, EDUK8U TVET Grad School Asia Pty Ltd, and authorised shared-services personnel;
• website developers, hosting providers and information-technology support providers;
• Google Workspace and related Google services;
• GoHighLevel CRM and email communication services;
• Prodigy workforce management services, where relevant;
• Xero, where information is required for approved financial or administrative purposes;
• analytics, communications, scheduling and website-plugin providers;
• professional advisers, including lawyers, accountants, auditors, insurers and compliance advisers;
• government agencies, regulators, courts, tribunals and law-enforcement bodies where required or authorised by law; and
• another party where you have consented to the disclosure.

We do not sell personal information.

9. Overseas access and disclosure

Attend Care is a wholly owned subsidiary of EDUK8U TVET Grad School Asia Pty Ltd and uses shared-services personnel based in Malaysia. Authorised personnel in Malaysia may access certain operational, enquiry, recruitment, website and administrative information where access is necessary for their authorised duties.

Some cloud, analytics, CRM, email, hosting and technology service providers may also process or store information outside Australia. Depending on the provider and system configuration, these locations may include Malaysia, the United States and other countries in which those service providers or their subcontractors operate.

Where personal information is disclosed to an overseas recipient, Attend Care will take reasonable steps required under applicable privacy law to ensure that the information is handled appropriately.

By submitting personal information through the website, you acknowledge that it may be accessed or processed in the locations described above, subject to applicable legal safeguards.

10. Cookies and website analytics

Our website may use cookies and similar technologies to:

• operate essential website functions;
• remember preferences;
• understand how visitors use the website;
• measure website traffic and performance;
• identify technical problems;
• improve website content and navigation;
• support communications and marketing activities; and
• protect the website against security threats and misuse.

Cookies may collect technical information such as your Internet Protocol address, browser type, device type, approximate location, pages visited, referral source and the date and time of your visit.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

Where required, we will request your consent before using non-essential cookies.

11. Third-party plugins and external links

The website may contain embedded tools, scheduling services, maps, social-media features, videos, forms, plugins or links operated by third parties.

When you interact with a third-party tool or follow an external link, that third party may collect information directly from you. Its own terms, privacy policy and data-handling practices will apply.

Attend Care is not responsible for the privacy practices, security or content of third-party websites and services. We encourage you to review the relevant privacy policy before providing personal information.

12. Email marketing and newsletters

If you subscribe to our newsletter, request information or otherwise consent to receive communications, we may send you service information, organisational updates, articles and other relevant communications.

You may unsubscribe at any time by:

• selecting the unsubscribe link in an email;
• contacting us at info@attendcare.com.au; or
• asking us directly to update your communication preferences.

We will process unsubscribe requests within the period required by law.

Unsubscribing from marketing communications will not prevent Attend Care from sending essential administrative, service-related, legal or safety communications where those communications are otherwise permitted.

13. Job applications

When you apply for a role or submit an employment enquiry through the website or a linked recruitment platform, we may collect and use your information to:

• assess your suitability for current or future opportunities;
• communicate with you about your application;
• verify qualifications, employment history and references;
• conduct screening and compliance checks where authorised;
• meet workforce, safeguarding and regulatory requirements; and
• maintain recruitment records.

If you progress through recruitment, Attend Care may provide a separate collection notice explaining any additional information and screening requirements.

Links from the Attend Care website to an external recruitment website or employment provider are also subject to that provider’s privacy policy.

14. Storage and security

Attend Care takes reasonable steps to protect website information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

• user access controls;
• passwords and multifactor authentication;
• secure cloud services;
• role-based permissions;
• security monitoring;
• restricted access to authorised personnel;
• staff confidentiality obligations;
• system backups;
• software and security updates; and
• contractual requirements imposed on relevant service providers.

No internet transmission or electronic storage method is completely secure. While we take reasonable security precautions, we cannot guarantee the absolute security of information transmitted through the internet.

If you believe confidential or sensitive information has been sent to Attend Care in error, please contact us promptly.

15. Retention and disposal

Attend Care retains personal information for as long as reasonably necessary to:

• respond to and manage an enquiry;
• process a referral or employment application;
• provide requested communications;
• meet legal, regulatory, insurance and recordkeeping requirements;
• manage complaints or disputes; and
• protect Attend Care’s lawful interests.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it unless its retention is required or authorised by law.

16. Accessing or correcting your information

You may ask to access personal information that Attend Care holds about you or request that inaccurate, incomplete or outdated information be corrected.

Requests should be directed to:

Dr Roy Prasad
Director
Attend Care Pty Ltd
Email: info@attendcare.com.au
WhatsApp/Telephone: +61 420 457 883

We may need to verify your identity before processing a request. We will respond within a reasonable period and in accordance with applicable privacy law.

In limited circumstances, we may refuse access or correction where permitted by law. If this occurs, we will generally provide written reasons and explain the available complaint options.

17. Privacy complaints

If you believe Attend Care has not handled your personal information appropriately, please contact:

Dr Roy Prasad
Director
Attend Care Pty Ltd
Suite D, Level 1
450–460 Chapel Street
South Yarra VIC 3141
Australia

Email: info@attendcare.com.au
WhatsApp/Telephone: +61 420 457 883

Please provide sufficient details for us to understand and investigate your concern.

Attend Care will acknowledge and investigate privacy complaints fairly and will aim to provide a response within 30 calendar days. If additional time is required, we will explain the reason for the delay.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner
Telephone: 1300 363 992
Website: https://www.oaic.gov.au/

Where the matter concerns health information in Victoria, you may also contact:

Health Complaints Commissioner Victoria
Telephone: 1300 582 113
Website: https://hcc.vic.gov.au/

Nothing in this section limits any right to make a complaint to the NDIS Quality and Safeguards Commission or another relevant regulator.

18. Data breaches

Attend Care maintains processes for responding to suspected or confirmed privacy and data-security incidents.

Where a data breach is likely to result in serious harm and notification is required under the Notifiable Data Breaches scheme, Attend Care will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Privacy Act 1988.

We may also notify other regulators where required by law.

19. Children and people requiring support to provide information

Our website is not directed specifically at children.

Where website information concerns a child or a person who requires decision-making support, the information should be provided by the person, their parent, guardian, nominee or another person authorised to act on their behalf.

Attend Care recognises the importance of supported decision-making and will take reasonable steps to communicate privacy information in an accessible manner.

20. Changes to this Website Privacy Statement

Attend Care may update this Website Privacy Statement to reflect:

• changes to our website or online services;
• changes to the systems and service providers we use;
• changes to our information-handling practices; or
• changes to applicable laws, regulations and standards.

The current version will be published on our website with its effective date.

We encourage website visitors to review this statement periodically.

21. Contact us

For questions about this Website Privacy Statement or Attend Care’s handling of website information, please contact:

Attend Care Pty Ltd
ABN 75 666 897 516
ACN 666 897 516

Privacy Contact: Dr Roy Prasad, Director
Address: Suite D, Level 1, 450–460 Chapel Street, South Yarra VIC 3141, Australia
Email: info@attendcare.com.au
WhatsApp/Telephone: +61 420 457 883
Website: https://attendcare.com.au/